Return_ Refund_Policy

Last Updated: 14 August 2026

At Audiotone Hearing Clinics, we are committed to providing genuine hearing aids and hearing-care products along with a transparent and customer-friendly shopping experience.

This Return & Refund Policy explains when products purchased through https://audiohearingaids.in/ may be returned, replaced, cancelled, or refunded.

Please read this policy carefully before placing an order:

1. Return & Refund Eligibility

Returns, replacements, and refunds are considered only in the circumstances described below.

You may contact us for a return or replacement if:

• You received a product that is different from the product you ordered.
• The product was damaged during delivery.
• The product has a confirmed manufacturing defect.
• The product received is incomplete or missing an item that was included with the order.
• Audiotone Hearing Clinics has specifically approved the return for another valid reason.

All returns are subject to verification and inspection by Audiotone Hearing Clinics.

Change-of-mind returns are not accepted for customized or individually programmed hearing aids, as these products may be selected, fitted, programmed, or customized specifically for the customer.

Certain accessories or non-customized products may have different return eligibility. Any applicable product-specific return conditions will be communicated on the relevant product page or at the time of purchase.

2. Return Request Timeframe

Customers must contact Audiotone Hearing Clinics within 48 hours of receiving the product if they receive:

• A damaged product
• An incorrect product
• A product with a suspected manufacturing defect
• A product that is missing components or accessories

The 48-hour period begins from the date and time the product is shown as delivered by the applicable courier or delivery service.

Requests submitted after the applicable return-request period may not be eligible for return, replacement, or refund unless Audiotone Hearing Clinics approves an exception.

3. How to Request a Return

To request a return, replacement, or refund:

1. Contact Audiotone Hearing Clinics within the applicable return-request period.
2. Provide your order number and registered customer/contact details.
3. Clearly explain the reason for the return.
4. Provide photographs or videos of the product, packaging, shipping label, or damage when requested.
5. Our team may review the request and provide return instructions.
6. Do not send the product back without receiving return instructions or authorization from Audiotone Hearing Clinics.
7. Once the product is received, it may be inspected to verify the reported issue.
8. After verification, Audiotone Hearing Clinics will confirm whether the product qualifies for replacement or refund.

4. Return Method

Approved returns may be completed by mail/courier or at a designated Audiotone Hearing Clinics location, depending on the product, reason for return, and instructions provided by our customer-support team.

Customers must follow the return instructions provided by Audiotone Hearing Clinics.

For mail/courier returns, customers should use secure packaging and retain the shipment/return tracking information until the return has been completed.

For in-clinic returns, customers must bring the product and relevant order information to the Audiotone Hearing Clinics location specified by our team.

5. Return Shipping Charges

Damaged, Incorrect or Confirmed Defective Products

If Audiotone Hearing Clinics confirms that:

• The wrong product was delivered;
• The product was damaged during transit; or
• The product has a confirmed manufacturing defect,

Audiotone Hearing Clinics will arrange or bear the applicable return shipping cost, as instructed by our customer-support team.

Other Approved Returns

If a return is approved for another reason, any applicable return shipping cost will be communicated to the customer before the return is processed.

Customers should not incur return shipping charges without first receiving return instructions from Audiotone Hearing Clinics.

6. Product Condition for Returns

For an approved return, the product should be returned in the condition specified by Audiotone Hearing Clinics.

Where applicable, please include:

• Original product
• Original packaging
• Accessories
• Chargers and cables
• Manuals/documentation
• Warranty documents
• Other items supplied with the order

Products that have been damaged through misuse, accidental damage, unauthorized modification, improper handling, or failure to follow the manufacturer’s instructions may not qualify for a refund or replacement.

For hearing aids, programming, fitting, customization, accessories, and other supplied components may be checked during the inspection process.

7. Inspection and Approval

All returned products are subject to inspection.

Receipt of a returned product does not automatically mean that a refund or replacement has been approved.

After inspection, Audiotone Hearing Clinics will determine whether the reported issue meets the conditions of this policy.

If the product is found to be eligible, we will proceed with an applicable replacement or refund.

If the product does not meet the return conditions, we will inform the customer of the reason and explain the next available option, where applicable.

8. Replacement Policy

Where an eligible product is damaged, incorrect, defective, or otherwise approved for replacement, Audiotone Hearing Clinics may provide a replacement subject to product availability.

If the same product is unavailable, Audiotone Hearing Clinics may offer an alternative resolution, including a refund where applicable.

Replacement products may be subject to the same warranty and product terms applicable to the original purchase.

9. Refund Policy

If a return is approved and a refund is applicable, the refund will normally be processed to the original payment method used for the purchase, subject to payment-provider processing procedures.

Refunds are generally processed within 7–14 business days after the returned product has been received, inspected, and the refund has been approved.

The actual time taken for the amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway, or other payment provider.

Audiotone Hearing Clinics does not control the processing time of third-party banks or payment providers.

10. Refund Amount

For an approved refund, the refundable amount will be determined after reviewing the order and the applicable return conditions.

Where applicable, any amount that is not eligible for refund will be communicated to the customer before the refund is processed.

Any applicable return shipping charges, restocking charges, or other deductions will be disclosed to the customer before processing whenever they apply.

No restocking fee is charged unless it has been clearly communicated and is applicable to the specific order/product.

11. Non-Returnable Products

The following products or situations may not qualify for return or refund:

• Customized or individually programmed hearing aids where the product has been specifically fitted or customized for the customer.
• Products altered or modified by the customer or an unauthorized person.
• Products damaged due to misuse, negligence, accidental damage, or improper handling.
• Products returned without the required authorization or return instructions.
• Products returned after the applicable return-request period, unless Audiotone Hearing Clinics approves an exception.
• Products where the reported issue cannot be verified during inspection.
• Any product specifically identified as non-returnable on its product page or at the time of purchase.

12. Hearing Aid Trial, Fitting and Programming

Hearing aids may require professional fitting, programming, adjustment, and follow-up support.

A hearing aid not meeting a customer’s personal expectations does not automatically qualify for a return or refund, particularly where the hearing aid has been customized or programmed for the customer.

Customers experiencing difficulty with hearing performance, comfort, volume, sound quality, or fit are encouraged to contact Audiotone Hearing Clinics so that our audiology team can assess the issue and, where appropriate, provide adjustment or support.

13. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched, subject to order status and product-specific conditions.

To request cancellation, contact Audiotone Hearing Clinics as soon as possible with your order number.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Customized or individually programmed products may have additional cancellation restrictions once customization or programming has begun.

If an eligible cancellation is approved, the applicable refund will normally be processed to the original payment method within 7–14 business days.

14. Damaged Package at Delivery

Customers should inspect the package when it is delivered.

If the package or product appears damaged:

1. Take photographs/videos of the package and product.
2. Keep the original packaging and shipping label.
3. Contact Audiotone Hearing Clinics within 48 hours of delivery.
4. Provide your order number and supporting photographs/videos.
5. Follow the return or replacement instructions provided by our team.

15. Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, contact us within 48 hours of delivery.

Please provide:

• Order number
• Description of the missing/incorrect item
• Photographs of the received product
• Photographs of the packaging and shipping label, if requested

After verification, Audiotone Hearing Clinics may arrange a replacement, collection, or refund as applicable.

16. Warranty

Product warranties, where applicable, are governed by the manufacturer’s warranty terms and the warranty provided with the product.

A warranty claim is separate from the general return policy and may require product inspection and verification.

Customers should contact Audiotone Hearing Clinics for assistance with eligible warranty claims.

17. No Refund for Unauthorized Returns

Customers should not send products to Audiotone Hearing Clinics without first contacting our team and receiving return instructions.

Products returned without authorization may experience delays in processing and may not qualify for a refund or replacement.

18. Policy Changes

Audiotone Hearing Clinics may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

The latest version will always be published on this page.

Any return or refund request will generally be assessed according to the policy applicable to the order at the relevant time, subject to applicable law.

19. Contact Us for Returns & Refunds

For any return, replacement, cancellation, or refund request, please contact:

Audiotone Hearing Clinics

Call / WhatsApp: +91 63056 12634
Email: audiotonehearingclinics@gmail.com
Website: https://audiohearingaids.in/

Branch Locations:
KPHB – Head Branch
Madinaguda
Vanasthalipuram
Hyderabad, Telangana, India

Please keep your order number available when contacting us so that we can process your request more efficiently.

20. Important Customer Notice

Audiotone Hearing Clinics aims to make its return and refund process clear and transparent.

This policy explains:

• When a return can be requested
• The applicable return-request timeframe
• How to request a return
• How products are returned
• Who is responsible for applicable return shipping costs
• How returned products are inspected
• When replacement may be provided
• When refunds are issued
• How long refunds may take
• Which products may not qualify for return
• How order cancellation works

For product-specific return conditions, customers should also review the relevant product page and purchase information before placing an order.